Frequency Asked Questions

How can I track my order using the courier information? After your order is shipped, the retailer will send you the courier details and tracking number. Use these to follow your parcel’s status on the courier’s site. What should I do if there are delivery issues? If delivery problems occur, contact the retailer. They can communicate with the courier on your behalf. Can I change the delivery address or schedule? Adjustments are usually made via the retailer, so contact them promptly. What happens if I miss a delivery? Couriers typically leave instructions for rescheduling or parcel collection. Follow their guidance for next steps. Are there any additional fees from the courier? Extra charges, such as taxes or customs duties, may apply and are the buyer’s responsibility.

Am I responsible for import duties on my items? Yes, depending on your location and the retailer’s policies, you may need to pay import duties. How are these duties determined? Your local customs office calculates the import duties once the item arrives in your country, and payment is typically made through the courier. Where can I find more information? Details on duties should be available on the retailer’s checkout page, and their full duties policy can be accessed in their help centre. When will I be informed about duties? Your customs office will notify you after delivery if payment is required.

Who handles delivery at myLuxuryEdit? Delivery is managed directly by the retailer, not myLuxuryEdit. The delivery details for each product are available on the product page under “Delivery Information.” How do I check if an item can be delivered to my country? Delivery availability varies by retailer. Select your country in the delivery options to see items available for delivery. How long do international deliveries take? International delivery times depend on the retailer, delivery method, and destination. Check the retailer’s delivery details for an estimate. Can I track my international order? Yes, the retailer will provide tracking details for international orders. Are there additional fees for international delivery? Customs duties, taxes, or import fees may apply depending on your location. Can international items be returned? Return policies are set by individual retailers. Check their guidelines for more details. If you have questions, contact us.

What should I do if my item arrives damaged? If your item arrives damaged, the retailer who provided the item will handle returns or exchanges, and the details should be included in the package. Reach out to them to request an exchange or return. If you don’t get a timely response, feel free to contact us for further assistance. Are items damaged due to wear and tear eligible for return? No, general wear and tear isn’t considered damage. If you’re unsure, contact the retailer’s customer support team for help.

Who processes and delivers my order? The retailer stocking your item will handle order processing and delivery, managing both fulfilment and shipping logistics for your purchase. Can I change my order after it’s submitted or shipped? Changes may not be possible after the order is submitted or shipped. Contact the retailer as soon as possible for assistance. How do I amend my order? Get in touch with the retailer listed on the product page, including your order reference number, full name, email, and billing address when making the request. What if I don’t get a response? If the retailer doesn’t reply within a reasonable time, try reaching out again. If necessary, contact us for further support.

Who manages cancellations and refunds? Since we don’t stock any items, the retailer from whom you made the purchase is responsible for handling cancellations and refunds. They will follow their own policies. How do I cancel my order? Contact the retailer directly with your order reference number, full name, email, and billing address. Visit their Customer Care section for further details. What if I don’t get a response? If you don’t receive a reply within a reasonable time, follow up or contact us for assistance.

What if my order hasn’t arrived by the expected delivery date? If your order is late, first reach out to the retailer directly. You’ll find their contact details on the product page, your order confirmation, or the retailer’s website. Please note, MyLuxuryEdit doesn’t stock items; the retailer manages shipping, delivery, and returns. How do I contact the retailer? Visit the retailer’s Customer Care section and provide details like your order reference number, full name, email, and billing address. What if I don’t get a response? Allow up to 48 hours for a reply. If you don’t receive one, contact us for further help. What if my order is lost? Inform the retailer immediately, and they’ll start an investigation with the courier and guide you on next steps. When should I take action? If your order is overdue, contact the retailer without delay and allow time for a response.

How are orders fulfilled on MyLuxuryEdit? All orders on MyLuxuryEdit are handled by the retailer stocking the item. The retailer takes care of returns, exchanges, and any issues with the order. Who should I contact about an incorrect item? If you’ve received the wrong item, contact the retailer’s Customer Care team. Provide your full name, order number, and email used for the purchase. Their contact information can be found on their website. Is MyLuxuryEdit involved in returns or exchanges? No, the retailer handles this, but MyLuxuryEdit can assist if needed.

How can I track my order? Once your order is shipped, the retailer will send tracking details, including the courier name and tracking number. What should I do if the tracking info is unavailable or unclear? If tracking details are missing or confusing, reach out to the retailer for assistance. They can clarify or help contact the courier for more information. What if my order is delayed or hasn’t arrived? If your order is late, contact the retailer. They’ll provide updates and may start an investigation with the courier. What happens if I miss the delivery? If you miss a delivery, follow the courier’s instructions, or use the notice they left to reschedule or collect your package. What if my order is lost? If your order goes missing, contact the retailer immediately. They’ll investigate and guide you on next steps, like refunds or replacements.

Will I be charged sales tax? Yes, sales tax depends on factors such as the retailer’s location, your location, and tax regulations. Who calculates and applies the sales tax? The retailer is responsible for calculating and applying the sales tax to your order. Where can I find the retailer’s full tax policy? You can view the retailer’s full tax policy by visiting their Help Centre. The retailer’s name is listed on the myLuxuryEdit product page. When is sales tax charged? Sales tax is calculated and charged when your order is processed by the retailer.

At myLuxuryEdit, we prioritise our customers’ online safety. Fraudsters use tactics like email, SMS scams, or fake accounts pretending to be us. How to keep your card data safe: Shop on secure sites (look for the padlock icon). Monitor your bank statements for unusual activity. Report lost or stolen cards immediately. Don’t save card info on shared devices. Avoid sharing full card details via email or chat. How to avoid phishing scams: myLuxuryEdit will never request sensitive info like full card details, passwords, or proof of ID. Be cautious of fake emails, SMS, or accounts. If you suspect fraud: Notify your bank about unauthorised charges. Block the compromised card. Report fraud to relevant authorities (Action Fraud in the UK or The FTC in the US). Before reporting unauthorised transactions: Confirm if someone with access to your card made the purchase. Recently canceled orders may still show as pending for 5-10 business days. Contacting authorities: In the UK, report to Action Fraud or call 0300 123 2040. In the US, contact the FTC or call 1-877-382-4357.

Why is there a higher pending charge than the confirmed order total? The higher amount is a pre-authorisation hold, not a final charge. It will be adjusted to the correct total. What does pre-authorisation mean? A temporary hold by your bank to verify funds are available. It’s not the final charge. When will the correct charge be reflected? The correct amount will replace the hold when the retailer charges you, typically within a few days. Why isn’t this a refund? The hold is adjusted, not refunded. Is this common? Yes, pre-authorisations are standard in online transactions.

Why might there be a price difference between myLuxuryEdit and the retailer? Due to the high volume of products, occasional pricing discrepancies may happen. While rare, they can occur on myLuxuryEdit. Does myLuxuryEdit offer price matching? No, myLuxuryEdit does not provide price matching. If you notice a price difference, follow these steps: Check the retailer’s price matching policy. Contact the retailer’s support team directly (retailer details are available on the item page). How to report a pricing discrepancy: If you believe a pricing error exists, please contact us

Are refund policies the same for all retailers? Refund policies vary depending on the retailer and the item purchased. It’s important to review the specific policy from the retailer you’ve bought from. When will I receive my refund after returning an item? Refunds are processed once the retailer receives and inspects your return, typically within 5-7 business days, though this may vary. Can I contact myLuxuryEdit for refund updates? It’s best to contact the retailer directly, but myLuxuryEdit can assist if needed. What should I provide when contacting Customer Care? Include your order reference, full name, email address, and relevant details about your return.